Effective Date: August 20, 2026
At Premium Pansari, we strive to provide high-quality organic, herbal products, and medicines to our customers. We carefully pack and check orders before dispatch. Please read the following Return & Refund Policy before placing an order.
1. Payment Is Non-Refundable
All payments made for orders are non-refundable. Once an order has been confirmed and payment has been received, the paid amount cannot be refunded to the customer.
By placing an order with Premium Pansari, you acknowledge and agree to this non-refundable payment policy.
2. Return Eligibility
Due to the nature of our organic, herbal, and medicinal products, returns are generally not accepted after delivery.
Products that have been opened, used, damaged after delivery, or whose packaging has been removed or altered are not eligible for return or exchange.
3. Damaged Products
If you receive a product that appears damaged due to shipping, please contact Premium Pansari as soon as possible after receiving your order.
Customers may be required to provide clear photographs or videos of the damaged product, packaging, and shipping parcel so that the issue can be reviewed.
4. Incorrect or Missing Items
If you receive an item that is different from the product you ordered or an item is missing from your package, please contact us promptly with your order details.
After verification, Premium Pansari may provide an appropriate resolution, such as replacement of the incorrect or missing product, subject to product availability.
5. Product Replacement
Where a replacement is approved, the replacement will be subject to product availability and verification of the reported issue.
Replacement does not mean that the original payment will be refunded. Payments remain non-refundable.
6. Wrong Delivery Information
Customers are responsible for providing accurate and complete delivery information, including name, phone number, address, and other required details.
Premium Pansari is not responsible for failed or delayed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
Additional delivery charges may apply if an order needs to be resent because of incorrect information provided by the customer.
7. Refused or Unaccepted Deliveries
If a customer refuses to accept an order or is unavailable to receive the package, the order may be returned by the courier.
In such cases, the payment remains non-refundable, and any additional delivery or return charges may be the customer’s responsibility.
8. Order Cancellation
Once an order has been confirmed and payment has been received, cancellation may not be possible.
If a cancellation request is accepted before dispatch, the payment will still remain non-refundable according to our payment policy.
9. Change of Mind
Returns or refunds are not available simply because a customer changes their mind, orders the wrong product, no longer wants the product, or does not wish to use the product after purchase.
Customers are encouraged to review product information carefully before placing an order.
10. Product Usage
Customers should carefully follow the usage instructions, recommended dosage, storage instructions, warnings, and precautions provided with each product.
Premium Pansari is not responsible for problems resulting from improper use, incorrect dosage, inappropriate storage, misuse, or failure to follow product instructions.
11. How to Contact Us
For damaged, incorrect, missing, or other order-related issues, please contact us with your order details and relevant information.
Premium Pansari
Address: House No. 236, Badar Block, Allama Iqbal Town, Lahore, Pakistan
Email: info@premiumpansari.com
12. Policy Updates
Premium Pansari reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page with the updated effective date.
Important Notice
All payments made to Premium Pansari are non-refundable. Customers are requested to carefully review product details and order information before completing their purchase.
